1. Order Processing
All orders placed on our website are typically processed and dispatched within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email once your order has been successfully placed.
2. Shipping Charges
We offer flat-rate shipping to make your grocery shopping simple:
- Free Shipping on all orders above ₹499.
- A nominal shipping fee of ₹40 applies to orders below ₹499.
- Cash on Delivery (COD) may incur an additional handling fee of ₹20.
3. Delivery Timelines
We partner with trusted courier services to ensure your pulses reach you in perfect condition. Delivery usually takes 3-5 business days for metro cities and 5-7 business days for non-metro and remote locations. Please note that unexpected delays might occur due to weather conditions or logistical issues.
4. Order Tracking
Once your order is shipped, you will receive an email and SMS with a tracking link. You can use this link to track your shipment in real time. If you have created an account, you can also view your order status in the "My Orders" section of your profile.
5. Damaged or Missing Items
While we take utmost care in packaging, if your order arrives damaged or with missing items, please contact us immediately at [email protected] with photos of the package. We will swiftly arrange for a replacement or refund as per our Return Policy.
